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LRA Certificate in Effective Line Management Practice


Line managers play a crucial role in modern, productive successful organisations. A report from the UK Department for Innovations and Skills (2014) suggests that ineffective line managers cost UK businesses over £19 billion per year in lost working hours, while just 43% of UK managers rate their own line manger as ‘ineffective’. Effective line managers positively contribute to productive organisations by reducing staff turnover, successfully managing absence and limiting lost working days while positively contributing to performance management and ensuring that employees and their skills are fully developed.


In recognising the fundamental role of the modern line manager we have developed the ‘LRA Certificate in Effective Line Management Practice’ to equip managers with the people management knowledge and skills they need to be successful in their role and to foster a positive employment relations environment.

The Certificate will run for 8 weeks.


What modules are covered?

Week 1 – An introduction to productivity and the importance of effective employment relations

Week 2 – Handling Difficult conversations

Week 3 – Workplace Investigations

Week 4 – Attendance Management

Week 5 – Discipline and Grievance

Week 6 – Management of Performance

Week 7 - Managing Conflict and Summary

Week 8 – Case Study


What are the hours of attendance?

Approximately 10.00 – 12.30 each (we can change this to earlier or afternoon)

Am I required to complete any assignments?

No, however you may be required to do some reading in advance of the following week’s seminar.

Is there a cost?

No – all of the Agency’s services are provided free of charge.

Is the Certificate externally verified by an awarding organisation?

No, however this is currently being explored.

What do I receive on completion?

Upon successful completion of the programme by attendance at all eight weeks you will receive a signed certificate and a full pack of notes for reference upon return to the workplace. You will also have developed a valuable network of colleagues who have also completed the programme.

I am not a line manager – can I still attend?

The Certificate is specifically designed for those, either newly appointed to the role or with more experience, with line management responsibilities. If you do not have line management responsibilities, we would direct you to our current seminar offering.

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