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The Executive has agreed a controlled ‘click and collect’ service for retail can operate during the

The Minister for the Economy has approved the publication of the Guidance for Users and providers providing Click & Collect Services during the “circuit breaker”.

The Executive has agreed a controlled ‘click and collect’ service for retail can operate during the two-week circuit breaker beginning on Friday 27 November up to and including 10 December 2020.

To ensure click and collect facilities can operate on an appointment-only basis with maximum mitigations in place it is recommended that users should apply the following principles:

- Retailers and customers are encouraged to use on-line ordering and delivery as the first choice for customers. This is preferable as it will limit population mobility and social interactions and contacts;

- Those retailers who do not have an online facility should consider potential of phoned-in or text ordering;

- Collections are required to be by appointment only therefore collections should be scheduled to ensure no customer-customer contact and no queuing;

- Retailers are encouraged to allocate time slots which will allow them to manage a reasonable number of people per hour and customers are encouraged to attend within that timeslot;

- If collection is from a store in a shopping centre the collection point should be close to entrance with a one way system;

- Customers are not permitted to enter stores therefore collection should be from the entrance door;

- Collections should be by a designated customer to collect only therefore no household groups;

- Customers and retailers should encourage where possible pre-payment methods and contactless proof of purchase on collection;

- Customers and retailers are reminded of continuing necessity to use face coverings and the use of screens to protect customers and staff;

- Travel to and from store should if possible be by car, foot, or bicycle. If by car, members of one household should travel together (and only one person to collect, see above).

- Customers and retailers should continue to provide and use hand sanitisers for customers and staff, preferably by way of hands-free dispensing methods.

- Retailers are encouraged to design their click & collect system to avoid/ minimise shared contact surfaces, to continue to frequently clean any shared surfaces that are unavoidable and maximise use of hands free technology to deliver their invaluable services.

There are some practical steps businesses can take to keep it as safe as possible. These mitigations are based on the high level general principles of infection prevention, which we are all now familiar with in the COVID context. The use of the appointment system reinforces positive impact of our Test, Trace and Protect.


There is the opportunity for everyone to contribute to managing the spread of Covid 19 by following the public health guidance and regulations by following the Six Daily Doables – Stay Safe.

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